Return and Refund Policy

Last updated: 2 September 2026

We hope you enjoy your OVERMUSK ritual. If you experience an issue with your order or wish to request a return, please contact us at contact@overmusk.com.

Right to Cancel

Customers in the United Kingdom and European Union may cancel an online order within 14 days of receiving it, without providing a reason.

To exercise this right, email contact@overmusk.com within 14 days of delivery and include:

• Your full name
• Your order number
• The product you wish to return
• Your reason for contacting us, if applicable

After notifying us, you must send the eligible goods back within a further 14 days. We will provide the correct return address and return instructions by email.

Please do not return products without contacting us first. This allows us to provide the correct return destination and does not affect your statutory rights.

Return Conditions

To qualify for a change-of-mind return, the order must be:

• Unused and untested
• Complete and in its original packaging
• Returned with all products, accessories and components included
• Accompanied by proof of purchase
• Returned with every hygiene or tamper-evident seal intact, where supplied

The OVERMUSK ritual is sold as a complete set. All components must therefore be returned together.

Hygiene and Cosmetic Products

OVERMUSK products are personal and intimate cosmetic care products.

For health and hygiene reasons, a sealed product cannot be returned once its hygiene or tamper-evident seal has been removed or broken, unless the product is faulty, damaged, unsafe or not as described.

Opened, used or tested cosmetic products are not eligible for a change-of-mind return where the applicable health and hygiene exception applies.

This restriction does not affect your statutory rights in relation to faulty, damaged, unsafe or incorrectly supplied goods.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, faulty, unsafe, not as described or if you receive the wrong product, contact contact@overmusk.com as soon as possible. Please include your order number and clear photographs of the product, packaging and shipping label where relevant.

We will assess the issue and provide the remedy required under applicable consumer law. Where the product is confirmed as faulty, damaged or incorrectly supplied, OVERMUSK will cover reasonable return costs.

Return Shipping

For an eligible change-of-mind return, the customer is responsible for the return shipping and packaging costs.

We strongly recommend using a tracked postal service and retaining proof of postage until the refund has been completed.

If the return concerns a faulty, damaged or incorrect item, we will provide return instructions and cover reasonable return costs.

Sale and Promotional Items

Sale and promotional items are subject to the same statutory consumer rights as full-price items.

A discount or promotional price does not remove a customer’s legal right to cancel an eligible online purchase or obtain a remedy for faulty, damaged or incorrectly supplied goods. The hygiene conditions described in this policy still apply.

Exchanges

We do not currently offer direct exchanges.

If your return is eligible, return the original order in accordance with this policy. Once the return has been accepted, you may place a separate order for the desired product.

Refunds

We will notify you after receiving and inspecting your return.

For an eligible return, the refund will be issued to the original payment method. We may withhold the refund until we have received the returned goods or you have supplied evidence that they have been sent back, where permitted by law.

For eligible UK and EU cancellations, we will also refund the original standard delivery charge. If you selected a more expensive delivery option, only the cost of the least expensive standard delivery option will be refunded.

The refund will be processed within 14 days of receiving the returned goods or acceptable evidence of return, as required by applicable law.

Your bank or payment provider may require additional time to display the refund. If more than 15 business days have passed since we confirmed that your refund was processed, contact us at contact@overmusk.com.

Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us immediately at contact@overmusk.com.

We cannot guarantee that an order can be stopped once it has entered the fulfilment process. If it has already been dispatched, the return conditions in this policy will apply.

Statutory Rights

Nothing in this policy excludes, restricts or replaces any rights you may have under applicable consumer law, including your rights regarding goods that are faulty, damaged, unsafe, not as described or not fit for purpose.

Contact

For return or refund enquiries, contact:

OVERMUSK
Email: contact@overmusk.com