Shipping & Delivery

Shipping & Delivery

Order processing

Every order is carefully prepared to ensure that your OVERMUSK ritual arrives in perfect condition.

Orders are processed within 1 to 3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Estimated delivery times

From the date your order is placed, the estimated total delivery time is generally 5 to 7 business days, including processing. Delivery times may vary depending on your destination and the selected delivery service.

The final delivery estimate is displayed at checkout before payment. Delivery times are estimates and may be affected by peak periods, customs procedures or circumstances outside our control.

Shipping fees

As part of our launch offer, standard delivery is currently free on all orders to destinations available at checkout.

The offer is applied automatically — no promotional code is required. Any available delivery options and applicable charges will be clearly displayed at checkout before payment.

Order tracking

All orders include tracking. You can follow your delivery using the tracking link provided in your dispatch confirmation email.

Please allow up to 24 hours for tracking information to become active after dispatch.

Customs and import duties

For international orders, customs duties, import taxes or other local charges may apply depending on the destination country.

Unless stated otherwise at checkout, these charges are not included in the order total and remain the customer’s responsibility.

Delivery issues

If your order is delayed, lost or marked as delivered but has not been received, please contact us at contact@overmusk.com and include your order number.

We will review the tracking information and assist you as quickly as possible.

Incorrect or incomplete address

Please verify your delivery information carefully before placing your order.

If you notice an error, contact us immediately at contact@overmusk.com. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Additional shipping charges may apply if an order must be resent because of incorrect or incomplete information provided at checkout.

Damaged orders

If your order arrives damaged, please contact us within 48 hours where possible and provide:

  • Your order number

  • Clear photographs of the outer packaging

  • Clear photographs of the damaged product

We will assess your request and provide an appropriate solution. This does not affect your statutory consumer rights.